Privacy Policy for
Norsk Hub AS

Norsk Hub is a study assistant designed to help users learn and retain vocabulary in multiple languages through tools such as translation, flashcards, and revision-based learning.

We collect only the data necessary to provide a secure and personalized language learning experience.​

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2.1 Personal Data You Provide

• Name
  → Used to personalize your learning experience and associate it with your account.

• Email Address
  → Used for account creation, communication, password recovery, and login.

• Learning Preferences
  → Used to tailor flashcards and translation tools to your chosen languages.

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2.2 Automatically Collected Data

We may automatically collect limited information when you use the app, such as:

• Device type (e.g., mobile/tablet)
   

• Time spent on features
   

• Tokens used for AI or speech services
   

• Usage metrics and click data
   

This data is used solely to improve the app and is anonymized whenever possible.

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2.3 Social and Third-Party Logins

You can log in to Norskhub using:

• Google Sign-In
   

• Facebook Login
   

• Sign in with Apple (iOS)
   

• Email and Password
   

These login options are securely handled by Auth0 (see section 2.4). Depending on the platform and your privacy settings, we receive the following data:

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Data Received from Login Providers

• Google

  • Unique user ID

  • First name

  • Last name

  • Email address

  • Profile picture (optional)

• Facebook

  • Unique user ID

  • First name

  • Last name

  • Email address (if available)

  • Profile picture (optional)

• Apple (iOS)

  • Unique user ID

  • Name (only on first login)

  • Email address (real or private relay email)​​​​
     

​We only collect and store the data necessary to operate your account.
No additional data is collected from your social media accounts, and we do not store passwords when using these third-party login methods.

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2.4 Authentication and Identity Management via Auth0

We use Auth0 (by Okta) to securely manage all logins and user identity across the app. As part of this process, we store the following:

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• Unique User ID

  • Purpose: For secure authentication and session management

  • Storage: Stored securely

• First Name

  • Purpose: For personalization of user experience

  • Storage: Encrypted in our database

• Last Name

  • Purpose: For personalization of user experience

  • Storage: Encrypted in our database

• Email Address

  • Purpose: For account login, communication, and password reset

  • Storage: Encrypted in our database

• Profile Picture

  • Purpose: To personalize your account visually

  • Storage: Stored securely (optional use)
     

​We take data security seriously: all sensitive personal data fields are encrypted at rest and processed according to GDPR standards.

• We collect and process your data based on the following legal grounds:

• Contractual necessity: To provide the language learning service you signed up for.
   

• Legitimate interest: To improve app performance and user experience.
   

• Consent: For optional features like notifications or usage analytics.
   

• Legal obligation: To comply with applicable data protection laws.

Your data is used to:

• Create and manage your account
   

• Enable login and identity verification
   

• Personalize learning tools (e.g., flashcards, language settings)
   

• Display progress and usage statistics
   

• Respond to support requests
   

• Send reminders or notifications (only with your permission)
   

We do not sell or share your data with advertisers or unrelated third parties.

All personal data is stored securely within the European Union (EU).

• Our backend services are hosted on Microsoft Azure, located in East Norway, ensuring full compliance with EU/EEA data residency requirements.
   

• We use Azure OpenAI for certain AI-based features (e.g., speech recognition and translations). These requests are handled entirely within the EU region, and:
   

  • No data is sent to the United States
     

  • No data is used to train OpenAI models
     

  • No long-term storage is performed by Azure OpenAI

• Microsoft Azure

  • Purpose: Hosting, storage, and AI features

  • Location/Compliance: East Norway (EU)
     

• Auth0 (by Okta)

  • Purpose: Authentication and identity management

  • Location/Compliance: Hosted within the EEA
     

• SendGrid (Twilio)

  • Purpose: Transactional email communication

  • Location/Compliance: EU-compliant infrastructure

We keep your personal data only as long as needed to fulfill the purposes outlined in this policy:
 

• Your account data is retained for as long as your account is active.
   

• If you delete your account, all personal data will be permanently erased within 30 days.
   

• You may request early deletion by contacting dataprotection@norskhub.no.
   

Non-personal, aggregated usage data may be retained to help us analyze and improve the product.

You have the following rights:​

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• Access your personal data
   

• Correct incorrect or outdated information
   

• Delete your data ("right to be forgotten")
   

• Withdraw consent at any time
   

• Object to or restrict certain data uses
   

• Port your data to another provider
   

• To exercise your rights, email us at dataprotection@norskhub.no. We will respond within 30 days.

Norskhub is not designed for users under the age of 13. We do not knowingly collect data from children. If we learn that data from a child under 13 has been collected, we will delete it immediately.

The mobile app does not currently use cookies. If cookies are introduced in our web or browser extension in the future, we will update this policy and ask for your consent where required.

We may revise this Privacy Policy from time to time to reflect changes in law or technology.

When we do:

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• We will post the updated version at www.norskhub.no/privacy
   

• We will notify users at least 30 days in advance if material changes are made

If you have questions or concerns about how your data is used, or wish to exercise your rights, you can contact us at:

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📧 dataprotection@norskhub.no

📍 Norskhub AS, Neskollen 27, 3233 Sandefjord, Norway